IT Support Technician

Knowledge is power, and data brings knowledge.  

At Simpson Associates data is in our DNA; and knowing how to leverage it enables us to never miss the mark. Our data and performance management solutions enable us to help organisations understand and resolve some of the most complex and shared challenges. 

As a Microsoft Solutions Partner with Designations in Data & AI with an Advanced Specialisation in Analytics on Azure, Infrastructure and Digital & App Innovation we know what we’re talking about! We’re also proud to be a Databricks partner. IBM Gold partner, specialising in Cognos Analytics, and Planning Analytics (TM1).  This ecosystem of technology vendor relationships equips us with deeper expertise, enabling us to deliver the best solutions. 

The Role 

You will provide first-line technical support to our internal employees and contractors. You will be providing both remote and in-person support with IT equipment and associated software, you’ll be the primary contact for ‘all things’ IT, so excellent stakeholder management experience is required. 

You will work with modern cloud technologies and systems, and you’ll regularly interact with all members of the Company, including one-on-one time with our Owners and Directors. 

Career Growth 

As an IT Support Technician, you will gain a comprehensive understanding of our IT infrastructure, systems, and processes. This foundational knowledge, coupled with on-the-job training and mentorship, will equip you with the skills necessary to progress within our IT department. 

We offer a clear and achievable career path to progress to take control of more and more of the IT systems. You will have the opportunity to manage and optimise our IT systems, ensuring the smooth and efficient operation of our organisation. 

Key Responsibilities 

• Setting up and deploying IT equipment for new users 
• Managing users' permissions in Microsoft Azure  
• Receiving queries and issues on a ticketing system, ensuring that all actions are logged, and that progress is made promptly and accurately. 
• Responding to software or hardware queries via email, IM or phone, ensuring a positive interaction with employees 
• Escalating issues, to the relevant team members.  
• Support in the undertaking of specific projects as instructed by the IT Team 
• Facilitating the upgrade or roll out of new equipment. 

Skills and Attributes Required 

• Previous experience in a Technical/1st Line Support role is an advantage but not essential  

• Confident communicator 
• Great problem-solving skills 
• A thirst for knowledge and development 
• Successful candidates will require to complete security clearance, (Requirements are living in UK for 5 years or more)