The Role
You will provide first-line technical support to our internal employees and contractors. You will be providing both remote and in-person support with IT equipment and associated software, you’ll be the primary contact for ‘all things’ IT, so excellent stakeholder management experience is required.
You will work with modern cloud technologies and systems, and you’ll regularly interact with all members of the Company, including one-on-one time with our Owners and Directors.
Key Responsibilities
- Setting up and deploying IT equipment for new users
- Managing users' permissions in Microsoft Azure
- Receiving queries and issues on a ticketing system, ensuring that all actions are logged, and that progress is made promptly and accurately.
- Responding to software or hardware queries via email, IM or phone, ensuring a positive interaction with employees
- Escalating issues where needed to the relevant team members.
- Support in the undertaking of specific projects as instructed by the IT Team
- Facilitating the upgrade or roll out of new equipment.
Skills and Attributes Required
- Previous experience in a Technical/1st Line Support role
- Confident communicator
- Great problem-solving skills
- A thirst for knowledge and development
- Willing to remain abreast of the various software and hardware technologies used within the business.
- A working knowledge of the following would be preferred: Dynamics 365, HubSpot, Power BI.
