The Role
You will be the primary contact for all levels of technical support for our internal employees and contractors. You will be providing both remote and in-person support with IT equipment and associated software, you’ll be the primary contact for ‘all things’ IT, so excellent stakeholder management experience is required.
You will work with modern cloud technologies and systems, and you’ll regularly interact with all members of the Company, including one-on-one time with our Owners and Directors.
Key Responsibilities
- Setting up and deploying IT equipment for new users
- Managing users' permissions in Microsoft Azure
- Receiving queries and issues on a ticketing system, ensuring that all actions are logged, and that progress is made promptly and accurately.
- Responding to software or hardware queries via email, IM or phone, ensuring a positive interaction with employees
- Escalating issues where needed for the relevant team members.
- Support in the undertaking of specific projects as instructed by the IT Team
- Facilitating the upgrade or roll out of new equipment.
Skills and Attributes Required
- Previous experience in Technical Support.
- Self-confident and effective communicator
- A passion for problem-solving
- Hunger to develop and progress
- Willing to remain abreast of the various software and hardware technologies used within the business.
- A working knowledge of the following would be preferred: Dynamics 365, HubSpot, Power BI.
- Understanding of Modern Workplace products - Entra ID, Intune and Office 365
- Successful applicants will require to complete NPPV level 3 and SC clearance, which requires a minimum of 5 years UK residency
