Knowledge is power, and data brings knowledge.
At Simpson Associates data is in our DNA; and knowing how to leverage it enables us to never miss the mark. Our data and performance management solutions enable us to help organisations understand and resolve some of the most complex and common challenges.
We are a Microsoft Solutions Partner, with the Analytics on Microsoft Azure specialisation. Microsoft have also awarded us with Solutions Partner designations in Data & AI (Azure); Digital & App Innovation (Azure); and Infrastructure (Azure).
We’re also proud to be a Databricks partner and an IBM Gold Partner, specialising in Cognos Analytics and Planning Analytics (TM1).
With offices in York and Sheffield, and a team based throughout the UK – we champion creativity, innovation and collaboration in the workplace.
The Role
The Operations Manager ensures that the key processes within Simpson Associates run smoothly and efficiently, with consideration for legal, regulatory, insurance, and practical requirements across all teams. Reporting to the Finance & Operations Director, the Operations Manager will support the successful execution of strategic projects and enable reporting and communication structures within the business.
This is a new position in Simpson Associates. As the business is in an exciting phase of growth, this role is pivotal in ensuring the next phase of growth is built on solid foundations to drive efficiencies and ensure processes are robust to support our expanding offerings in Professional Services and Managed Services.
Key Responsibilities
- Ensure processes, systems and services used within the business are appropriate and fit for use, and commercially viable
- Have oversight of end-to-end business processes within and outside of own department, ensuring changes and enhancements to processes, systems, and reporting mechanisms are scoped for impact across the business
- Effectively manage procurement and supplier review processes
- Establish and maintain Quality Control standards and systems across the business
- Ensure the quality and compliance of business processes and ways of working, in line with ISO27001 and ISO9001, including business continuity and ownership of audit framework
- Work with the Leadership Team to remove blockers to overall productivity and customer experience
- Establish a safe, healthy, and inclusive working environment for all employees and associates, in collaboration with the People team, ensuring sufficient H&S controls are in place
- Support bid development and commercial opportunities
- Manage the administration of contracts and insurances required for business activities, including negotiations, renewals, and rescoping
- Effectively use information from owned systems to support the smooth running of financial processes and integrity of management information together with the Finance Manager
- Coordinate cross-functional activities and projects to improve general operations, including ensuring successful audit exercises and responses
Skills and Attributes Required
- Developed stakeholder management skills
- Excellent written and verbal communication skills
- Experience of working within a software or technology company and an appreciation of the technology market
- Experience of responsibility for key business processes, such as Health & Safety, procurement, and audit
- The ability to drive meaningful progress with and through people, outside of direct line of management
- Excellent time and task management skills
Advantageous Qualifications and Skills
- Health and Safety qualification, or experience of leading H&S within an organisation is desirable
- Business operations qualification desirable but not essential. (May include CIPS, Operations Management DIP L5/L7, CMI)
