We're adding a new and exciting role to our team - which will give you the chance to work with a breadth of well-known customers.
As Service Desk Manager you will be responsible for the quality and responsiveness of our service desk. Our service desk covers Microsoft Data Analytics, Cognos Analytics and Planning Analytics solutions. You will be a key contact working with both the Support Consultants and Customers to ensure tickets are addressed efficiently, effectively and in line with SLAs. You will lead daily stand-ups, team meetings and manage the performance of the Service Desk through the support of KPIs.
You will be involved with the journey of a supported customer by managing the Service Management Activities, from service take-on, service reviews, token and call-off day management through to involvement with the renewals process.
As a newly created position, you will be able to shape the role as you grow with us, but we do need both service management skills and expertise in service delivery.
Skills and Attributes Required